Marc is Co-founder and CEO of ‘More than Metrics’, an Austrian startup creating software for service design. With a background in strategic management and service design, he helps organizations to sustainably embed and scale service design. He developed the approach of Journey Map Ops, a customer-centric management approach for agile organizations using digital journey maps as a visual management tool. He is editor and author of the award-winning books ‘This is Service Design Thinking’ and ‘This is Service Design Doing’ and regularly speaks at conferences on service design and entrepreneurship.